After listening carefully to what pet owners actually want, a Clarence Valley veterinary practice has made the following commitments to you.

We will always offer you the best possible treatment for your pet, after finding out what YOU want. We give you the full range of options, then work through them one at a time until we arrive at the option that YOU are happiest with.

We will always be frank, honest, and understanding of you and your pet's situation.

You will always be kept informed of ongoing progress and advised of any changes.

You are always welcome to come and see your pet at anytime during treatment (except sterile surgery).

You will have all costs and treatment plans discussed with you before going ahead, so you know that you are in control and making decisions based on our advice.

We know how stressful leaving your pet in hospital is… so we call you as soon as your pet has woken up from any procedure. We call you twice daily for any hospitalised pet

For emergencies or sick pets we'll fit you in on the day you call

To minimise disruptions to your busy life we do our utmost to contact you if we are running late

All of our staff do continuing education to keep up with the latest developments in the veterinary industry

We will never judge whether you would want a treatment regime or not. We will be understanding of your situation, give you all the options, and assist you in deciding the option YOU feel most comfortable with

If your regular vet is not available, we'll guarantee any other team member involved with the treatment of your pet will have ALL the information of what has already been discussed with you

We do all we can to ensure your pet is as comfortable as possible during our care

We're a small animal practice only which means we are dedicated to the specific area of veterinary medicine that we are passionate about. We do not treat livestock or horses.

We will never recommend anything that is not in your pet's best interests

If we don't know something, we will not try to hide it! Rather, we'll go find the answer… or we'll find someone who can give you the answer

We're available to you 24 hours per day and 7 days per week for any emergency.

We do house calls when you or your pet can't leave home

We are a family owned business with dedicated and experienced vets and team to support them and you

We are really easy to find and have ample car parking so you won't have to struggle getting your pet into the vet. If you need help to get your pet out of and back into your vehicle we will gladly assist you.

We have full disabled access and facilities throughout the hospital to ensure full participation for our clients in wheelchairs.

Riverbank Animal Hospital Riverbank Animal Hospital
Ph. 02 6642 3083
60 Through St South Grafton Australia 2460
View a map of our location
Mon - Fri: 8:00 am - 5:30 pm Sat: 8:30 am - 12:00 pm
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